Terms of Use

Last updated: April 2026

These Terms of Use (the “Terms”) govern your access to and use of the website, services and products provided by Vertex Photo Store(“Vertex Photo Store”, “we”, “us”, or “our”), a business registered and operating in the Republic of Kenya from Royal Plaza, Kirinyaga Road, 2nd Floor C4, Nairobi. By placing an order with us or using our website, you agree to these Terms in full. If you do not agree, please do not use our services.

1. Who we are

Vertex Photo Store is a photo printing and framing studio specialising in custom photo mounting, stretched canvas, deep-set frames, floating frames, wall clocks, and metal prints. We produce in-house and deliver across Kenya.

2. Eligibility

By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract under Kenyan law.

3. Services

We reproduce images as faithfully as our equipment allows. Slight colour or tone variation between your screen and the printed piece is inherent to the printing process and does not, by itself, constitute a defect. We may modify, suspend or withdraw any product or service at any time.

4. Orders and payment

All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise. Payment is accepted via M-Pesa (Buy Goods / Till). An order is confirmed only after payment clears. We reserve the right to decline or cancel any order at our discretion, including where image quality, licensing or content is in doubt.

5. Shipping and delivery

We deliver across Kenya. Estimated delivery times are good-faith estimates and are not guarantees. Risk of loss passes to you on delivery. We are not liable for delays or damage caused by third-party logistics providers once goods leave our studio in sound condition.

6. Returns, refunds and re-prints

Because every item is custom-made, we do not accept returns for change of mind. If your order arrives defective or damaged, contact us within 7 days of delivery with photographs and we will either reprint the item or issue a full refund at our discretion.

7. Intellectual property

You retain ownership of images you submit. By submitting an image, you warrant that you hold the rights to reproduce it and grant Vertex Photo Store a limited, non-exclusive, royalty-free licence to reproduce it solely for the purpose of fulfilling your order. We will not use your images for marketing or any other purpose without your written consent. We refuse to print content that infringes third-party rights, is unlawful, or is otherwise objectionable.

8. Limitation of liability

To the fullest extent permitted by law, Vertex Photo Store is not liable for any indirect, incidental, consequential, or special damages arising from your use of our services. Our total aggregate liability for any claim shall not exceed the amount actually paid by you for the specific order giving rise to the claim.

We are not responsible for the loss or corruption of uploaded images. Please retain your own copies of every file you submit to us.

9. Changes to these Terms

We may update these Terms from time to time. Updated Terms take effect on the date posted. Continued use of our services after that date means you accept the updated Terms.

10. Governing law

These Terms are governed by the laws of Kenya. Any dispute is subject to the exclusive jurisdiction of the courts of Nairobi.

11. Contact

Questions about these Terms? Contact us at [email protected] or visit us at Royal Plaza, Kirinyaga Road, 2nd Floor C4, Nairobi.